Rescuing A Troubled Project

Customer:

A  global supplier of HVAC compressors and components

Challenge:

This customer sourced the production of a retaining ring used in an assembly for its commercial compressors to a supplier that ran into delivery and quality issues.  If the situation wasn’t corrected quickly, the customer’s relationship with their customer would have been seriously jeopardized.

Action:

The parts had very tight tolerances and significant EAU volumes.  Working with our certified suppliers, we developed a production plan to take full responsibility for manufacturing the parts in a low cost country.   The process developed was risk-free and the handoff was seamless.

Results:

We were able to improve quality, shorten lead times and provide near 100% on-time delivery.  Problem solved.